NBS Equipment Service Plans:
Protect Your Investment

NBS offers three service options to keep your equipment up and running, and your research and production schedules on track. We can accommodate virtually any budget, through a choice of extended warranty and preventive maintenance contracts, or on-call service.

What we provide:

• Electrical, electronic and mechanical safety checks
• Problem analysis, complete functional check-up and testing of all systems
• Functional checks and calibration of sensors and instrumentation

Why choose NBS:

• Our staff of experienced service professionals is the largest and best-trained in the industry
• Our extensive parts inventory is strategically located around the country for rapid response to your needs
• Our new, improved computerized system for service scheduling permits quality service from coast to coast
• We provide a 20% discount on parts with preventive maintenance contracts & discounts for multiple items under contract.
  

Extended Warranty
This plan is a one-year extension of the original equipment warranty, and includes parts and labor as needed. Which Equipment is Covered: All NBS Products. Length of Contract: Twelve months after the expiration of your original warranty. When to Purchase: At the time of your equipment purchase. Special Discounts: Ask your NBS sales representative for a quote.

Service Contracts
Service contracts are designed to keep NBS equipment in top-running condition. Which Equipment is Covered: Preventive maintenance is available for fermentation and cell culture equipment as well as freezers, CO₂ incubators, media prep, centrifuges and shakers. For How Long: Twelve months. When to Purchase: Any time, products may be subject to NBS’ equipment inspection and mutual acceptance.

   Three Plans to choose from:
   Plan 1: Covers all parts and all labor required with unlimited visits.
   Plan 2: Two visits per unit and 20% discount on any parts required for
    service repair.
   Plan 3: Customized service contracts to meet your individual service needs.
   Discounts are available when service contract consists of two or more NBS 
   products.

Repair Service On-Call
NBS also offers on-call repair service — no contracts needed!

To request service or further information on any of our service plans, in North America, simply call our Customer Service Department at 800-631-5417, 8:15 - 6:00 pm Eastern Time; Elsewhere, contact your local NBS service office. Or submit a Service Request.